Privacy Policy

Last updated: July 4, 2025

1. General Provisions

This Privacy Policy describes how the online store mineral-hobby.com collects, uses, stores, and protects your personal information when you visit our website and make purchases.

By using our website, you agree to the terms of this privacy policy.

2. About Us

Name: mineral-hobby
Website: mineral-hobby.com
Contact email: mail@mineral-hobby.com
Business: Sale of mineral specimens, stone spheres, and handmade jewelry
Location: Montenegro

3. What Information We Collect

3.1 Personal Information

  • First and last name
  • Email address
  • Shipping address
  • Phone number
  • Payment information (processed through PayPal)

3.2 Technical Information

  • IP address
  • Browser type and operating system
  • Pages you visit on our website
  • Time and date of visit
  • Referral source to the website

3.3 Cookies and Similar Technologies

We use cookies for:

  • Shopping cart functionality
  • Saving website preferences
  • Visit analytics (Google Analytics)
  • Improving user experience

4. How We Use Your Information

4.1 Order Processing

  • Processing and fulfilling your orders
  • Sending order status notifications
  • Processing returns and refunds
  • Providing customer support

4.2 Marketing and Communications

  • Sending news about new products and promotions (only with your consent)
  • Personalizing offers for regular customers
  • Providing information about discount systems

4.3 Service Improvement

  • Analyzing website usage
  • Improving website functionality
  • Developing new products and services

5. Legal Basis for Data Processing

We process your personal data based on:

  • Contract performance: to fulfill your orders
  • Consent: for marketing communications
  • Legitimate interests: to improve service and security

6. Data Sharing with Third Parties

6.1 Service Providers

We may share your data with:

  • PayPal – for payment processing
  • Shipping services – for product delivery
  • Google Analytics – for website visit analysis
  • Hostinger – our hosting provider

6.2 Social Media

We may use your data for marketing on:

  • Facebook
  • Instagram
  • Telegram
  • Pinterest

6.3 Legal Requirements

We may disclose information if required by law or to protect our rights.

7. International Data Transfers

Since we ship to the USA, Canada, Australia, and EU countries, your data may be transferred outside Montenegro. We ensure an appropriate level of data protection for international transfers.

8. Data Retention

8.1 Retention Periods

  • Customer data: 3 years after the last order
  • Newsletter subscriber data: until consent is withdrawn
  • Technical logs: in accordance with hosting provider policy

8.2 Data Deletion

After the specified periods, data is permanently deleted from our systems.

9. Your Rights

In accordance with GDPR and other applicable laws, you have the right to:

9.1 Data Access

Request information about what data we store about you.

9.2 Data Correction

Request correction of inaccurate or incomplete data.

9.3 Data Deletion

Request deletion of your personal data.

9.4 Processing Restriction

Request restriction of processing your data.

9.5 Data Portability

Receive your data in a structured format.

9.6 Objection

Object to data processing for marketing purposes.

9.7 Consent Withdrawal

Withdraw consent for data processing at any time.

10. Data Security

We implement technical and organizational measures to protect your data:

  • Data encryption during transmission
  • Limited access to personal data
  • Regular security system updates
  • Secure payments through PayPal

11. Cookies

11.1 Types of Cookies

  • Essential cookies: for cart and session functionality
  • Analytics cookies: Google Analytics
  • Marketing cookies: for advertising personalization

11.2 Cookie Management

You can manage cookies through your browser settings. Disabling some cookies may affect website functionality.

12. Policy Changes

We may update this privacy policy. We will notify you of significant changes by email or through a website notification.

13. Contact Information

For privacy-related questions, contact us:

14. Additional Information for EU Residents

If you are in the EU, you also have the right to file a complaint with the data protection supervisory authority in your country if you believe that the processing of your data violates GDPR.

This privacy policy is effective from July 4, 2025.